ABOUT US
CallShield Pro™ is a product of Verilink Technologies LLC, headquartered in Delaware, United States. Founded in 2019 by a team of telecom engineers and cybersecurity experts, our mission is simple: give every household and business the right to a spam-free phone experience.
Frustrated by the explosion of robocalls after deregulation, our founders developed the first hardware-based solution that operates independently of carrier networks and smartphone operating systems. Today, CallShield Pro is trusted by over 2 million users across 40+ countries.
We are committed to your privacy, your peace of mind, and your right to a phone that only rings when it matters.
Contact Us:
Email: support@callshieldpro.com
Phone: +1 (888) 555-0199
Hours: Monday–Friday, 9 AM – 6 PM EST
Address: 1234 Innovation Drive, Suite 500, Wilmington, DE 19801, USA
PRIVACY POLICY
Last updated: January 1, 2025
1. Information We Collect
When you place an order, we collect your name, shipping address, email address, and payment information (processed securely by PayPal — we never store your card details). We may also collect device usage data (call block counts) if you use our companion app and opt in to analytics sharing.
2. How We Use Your Information
- To process and ship your order
- To provide customer support
- To send order confirmations and shipping updates
- To improve our products (with your consent only)
- To comply with legal obligations
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We share data only with service providers necessary to fulfill your order (e.g., shipping carriers, payment processors) under strict data processing agreements.
4. Cookies & Tracking
Our website uses cookies for analytics (Google Analytics), advertising (Facebook Pixel, Google Ads), and session management. You may opt out of non-essential cookies via our cookie banner. We comply with GDPR and CCPA.
5. Your Rights
You have the right to access, correct, or delete your personal data at any time. Email us at privacy@callshieldpro.com to make a request. EU/UK residents have additional rights under GDPR. California residents have rights under CCPA.
6. Data Security
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We conduct regular security audits and follow industry best practices.
7. Contact
For privacy inquiries: privacy@callshieldpro.com
TERMS & CONDITIONS
Last updated: January 1, 2025
1. Acceptance of Terms
By purchasing or using CallShield Pro™, you agree to these Terms and Conditions. If you do not agree, do not use our products or website.
2. Product Use
CallShield Pro is intended for lawful personal and business use only. You agree not to use the device to block emergency services, law enforcement communications, or any calls in violation of applicable law.
3. Intellectual Property
CallShield Pro™, Verilink Technologies™, and all associated logos, software, and content are the exclusive intellectual property of Verilink Technologies LLC. Unauthorized reproduction is prohibited.
4. Limitation of Liability
CallShield Pro is provided "as is." While we achieve a 99.8%+ block rate, we cannot guarantee the blocking of 100% of all spam calls in all circumstances. We are not liable for missed calls, consequential damages, or losses arising from product use.
5. Governing Law
These Terms are governed by the laws of the State of Delaware, United States. Disputes shall be resolved by binding arbitration in Wilmington, DE.
6. Changes to Terms
We reserve the right to update these terms at any time. Continued use of our products after changes constitutes acceptance of the updated terms.
REFUND POLICY
Last updated: January 1, 2025
30-Day Money Back Guarantee
We stand behind CallShield Pro with a full 30-day money-back guarantee from the date of delivery. If you are not completely satisfied for any reason, you may return the product for a full refund of the purchase price.
How to Request a Refund
- Email us at refunds@callshieldpro.com within 30 days of delivery
- Include your order number and reason for return (optional)
- We will send you a prepaid return shipping label within 1 business day
- Once we receive the returned item, your refund is processed within 3–5 business days
Conditions
Items must be returned in original or reasonable condition. Refunds are issued to the original payment method (PayPal). Shipping costs for returns are covered by us within the 30-day window.
Damaged or Defective Items
If your CallShield Pro arrives damaged or defective, contact us within 7 days of delivery for an immediate replacement at no cost — no return required.
After 30 Days
Products returned after 30 days may be eligible for exchange or store credit under our 1-year warranty, subject to assessment.
SHIPPING POLICY
We process orders within 1–2 business days. Shipping options:
- Free Standard Shipping (US): 5–7 business days
- Express Shipping (US): 3–5 business days — $7.99
- International: 7–14 business days — rates calculated at checkout
All orders include tracking. International orders may be subject to local customs duties.
